Frequently Asked Questions

How to reach us?

Clinical Hospital Centre Split has four locations. 

Firule is located at No. 1 Spinčićeva Street, and is accessible by taxi or bus lines No. 3, 5, 8, 11 and 17. 

Križine is located at No. 1 Šoltanska Street, and is accessible by taxi or bus lines No. 3, 5, 8, 11, 15 and 17.

Rehabilitation spa is located in the city centre at No. 4 Marmont Street, and is accessible by taxi or bus lines No. 12 and 21.

Subsidiary Zagvozd is located approximately 60 km from Split, and is accessible by inter city buses.

What should I bring when I go to the hospital?

To go to the hospital, you need an identity card, a health card, a referral, your medical documentation, medicines you use in their original packaging, a supplementary insurance card, a voluntary insurance card and some cash. 

We strongly recommend you bring personal hygiene products, slippers, bathrobe, underwear and everything that will make your stay at the hospital more comfortable, such as books, magazines, laptops and the like.

When are the visitation hours?

General visitation hours are every day from 4:30 PM to 5:30 PM.

Visits to patients in the Coronary Intensive Care Unit are every day from 12 PM to 1 PM.

Visits to patients in the Clinic for Paediatric Surgery are every day from 10:30 AM to 11:30 AM and 4:30 PM to 5:30 PM.

Visits to patients in the Intensive Care Unit are every day from 2 PM to 3 PM.

Where can I get supplies?

At Firule location you can find a restaurant, coffee shop, gift shop, flower shop, underwear shop, and a photographer.

At Križine location you can find a gift shop, bakery, diner, and a coffee shop.

When are the meal times for patients?

Breakfast: 7 AM to 9 AM

Lunch: 12 PM to 1 PM

Dinner: 6 PM to 7 PM.

Is there a laundry service available?

For the time being, the hospital does not offer laundry service so please bring enough spare clothes.

Does the hospital have organized classes for children staying in the paediatric ward?

The hospital has organized classes for elementary school students staying at the Paediatric Clinic.

What am I not allowed to do at the hospital?

In and around all hospital buildings it is forbidden to smoke, consume alcohol and illicit narcotics, playing cards, disturbing other patients, staff and visitors, damaging hospital property and environment, entering the restricted areas, and leaving the hospital without the superintendent doctor's permission if you are a patient.

Is access to hospital buildings adapted for persons with disabilities?

Most hospital buildings in the Križine and Firule locations have access adapted for persons with disabilities. Specified parking spaces and a path to the main entrance are provided. Accompanying persons should contact the nurse at the information counter. 

All staircases, elevators and existing differences in height are equipped with grips. Elevators have customized control panels. Entrances, doors and corridors are wide enough for wheel chair maneuvering. 

Persons with visual impairments and persons with limited mobility have access to hospital support staff to help them move between hospital buildings and the ambulance. 

Hospital’s beds on wheels and wheel chairs can be used, and are located next to the information counter at the entrance to the Polyclinic.

Fully equipped sanitary facility for persons with disabilities is located in the waiting room of the Department of Medical Laboratory Diagnostics. 

What should I do when I am discharged from the hospital?

Upon discharge from the hospital, it is necessary to take your discharge letter from the department, pay the costs (participation), and arrange a check-up if your doctors recommends it.

Who is authorised to provide me information about my health?

All information about your health, including the plan of your treatment, are provided only by the doctor in charge. 

Whom can I complain to if I am not satisfied with the treatment I received at the hospital?

We recommend that you first try to talk to the Head of the department and resolve the issue in a peaceful manner. 

Your next step is to write a formal complaint and send it, by e-mail to office@kbsplit.hr or in person or by mail at:

Klinički bolnički centar Split

Spinčićeva 1

21000 Split

Croatia 

 

The formal complaint must contain the following: your name and surname with your address and phone number, detailed description of the event you wish addressed, including the date, time and place of the event, as well as all persons involved.

What should I not take with me for my stay at the hospital?

It is not advisable to carry large sums of money and other valuables, as the hospital is not responsible for them. 

Do I have to adhere to the hospital's diet?

Please adhere to the hospital's diet, as the type of diet is determined by your doctor depending on your medical condition.

How can I schedule a diagnostic test or a specialist examination?

Please refer to each clinic for specific information. You can find the contacts at their respective pages.

What if I don't have the necessary health insurance?

Patients who do not have basic health insurance bear the costs of treatment and examinations before admission to the hospital or before performing examinations.

What is the procedure for foreign patients?

Foreign patients must cover the costs before their treatment and examination.

Where can lost things be found?

You can find them at the reception offices on all hospital locations. 

May I use my phone?

Yes, but please bear in mind that you should not disturb other patients, staff or visitors in any way. We recommend that you keep it in silent mode.

Is my health information confidential?

All records and information related to your health are confidential and are protected from public abuse.

Can I meet my religious needs?

A chapel is located at both Firule and Križine locations. Schedules for Holy Masses and other activities can be found on their notice boards.

What are generic drugs?

A generic drug is identical to the original drug in the amount of active substance, dose, efficacy, method of administration, quality, pharmaceutical form and indications. The active substances of the generic and the original drug are the same, while the auxiliary compounds that allow the drug to take the form of a tablet, capsule or syrup recognizable to you may be different and therefore the generic drug may look different than the original. 

Before entering the market, a new drug must undergo a series of preclinical and clinical trials of efficacy and safety, which are extremely expensive and time-consuming. As already tested drugs are used in the production of generic drugs, it is not necessary to repeat expensive clinical trials, which makes them more cost-effective. A generic drug has the same active substances as the original and is therefore of the same efficacy.

Who controls the drugs?

The quality of the medicine is strictly controlled and confirmed by the state agencies in charge of drug control. In the Republic of Croatia, the quality and effectiveness of drugs control is the responsibility of the Agency for Medicinal Products and Medical Devices. The agency controls drugs according to the most modern standards of highly developed European countries. The standards and procedures for assessing the quality of the original and generic drugs are identical.